Alternative Curriculum/Specialized Instructional Support Program Evaluation and Recommendations

Client

Special Populations Department

Role

UX Strategist, Researcher Problem

The department was evaluating its offering for alternative students who have cognitive disabilities and require a personalized curriculum and support Challenge

There was little or outdated research available to understand students’ needs

Actions

We needed to properly understand the current offerings and how it was meeting the needs of families and different schools. I completed the following:

• I wrote the survey and discussion guide with the product team
• I moderated teacher listening sessions
• I created surveys to learn about the landscape

<img src=“/assets/PVS-blueprint.jpg” width=“640px”/ >

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Alt text: 3 persona cards representing users in Pearson Virtual Schools alt curriculum courseware Caption: personas

Blueprint_alt+cur+signup.jpg Alt text:Service blueprint mapping out student experience in alt curriculum program before redesign Caption: Alt Curriculum Blueprint - Student POV

Deliverables

The following assets were created based on surveys and customer listening sessions:

• Personas
• Journey maps of course completion and admin tasks
• /Service blueprint of service requests and management process

Outcome

Once I learned about family and teachers’ needs, I shared results and pitched services to address what was missing

Tools Used

Figma, Microsoft Office 365 Word, Zoom

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